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Your account rules, clearly stated

Every account on link lxgroup operates under straightforward terms that protect both you and us.

Clear deposit and withdrawal stepsYour data stays secure and privateSupport in your language, every day

How our Terms & Conditions work for you

link lxgroup Service availability depends on jurisdiction. Users are responsible for checking local law before access.

These terms govern how you open your account, fund it, play, and withdraw winnings from link lxgroup. Your account is personal and non-transferable; you confirm you meet the age and location eligibility where local law permits. When you deposit via DANA, OVO, GoPay or QRIS, you

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agree that transaction records stay with your account for verification. Withdrawals go through the same method you deposited from, unless you've added an alternate verified account. We keep logs of all transactions and gameplay for anti-fraud and regulatory purposes. If your account is closed or suspended,
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any balance remains yours — contact us within the stated timeframe to retrieve it. Account holder disputes are resolved first through our support team, then through escalation channels where local law permits.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP NOW

Terms questions? We're here to answer

You have direct access to our support team if you need to clarify any part of these terms, report a dispute, or request a copy of your account record. Our channels operate in your language, and we track every request so you know where it stands. Response times are faster when you use the same channel you signed up with.

Team online

Live chat support

Open the chat widget inside your account lobby. Our team responds within 2 minutes during peak hours. You can ask about account rules, payment holds, or request a terms copy directly.

Email support

Send questions to our support inbox and you'll hear back within 4 hours on weekdays, 6 hours on weekends. Email works best for formal requests like data access or account history export.

In-account help centre

Browse answers to frequent terms questions from your account settings. Search by topic — withdrawals, closures, dispute resolution — and find the exact policy section that applies to you.

HOW WE PROTECT YOU

Data security and account safeguards under our terms

link lxgroup follows strict protocols to keep your account, deposits and personal data secure. Every payment is encrypted, every session is logged, and your wallet balance is reconciled hourly.

Encryption and data privacy

All deposits, withdrawals and login sessions are encrypted end-to-end. We never share your banking details with third parties. Your personal data is stored on secured servers and deleted according to data-retention rules in your region.

Account verification and limits

On signup, we verify your identity and confirm your payment method works. If you withdraw over a certain threshold in one day, we may ask for extra proof before processing it. This protects your account from unauthorized access.

Dispute and chargeback handling

If you claim an unauthorized transaction or payment error, we investigate within 5 business days and reverse it if verified. Chargebacks filed without notifying us first may result in account review or temporary freeze.

Session and device security

We log every login, game round and withdrawal. If your account is accessed from a new device, we send you a verification email. You can see active sessions in Settings and log out remotely if needed.

Reporting abuse and violations

If you see fraud, collusion or rule-breaking on link lxgroup, report it to support with details. We investigate within 48 hours and may restrict or close accounts that break our terms.

Requesting your data or changes

You can request a copy of all data we hold on you, ask us to update your profile, or request deletion where local law permits. Send the request via support and we'll respond within 10 business days.

Frequently asked questions about our Terms & Conditions

No. Your account is personal and non-transferable. It's tied to your identity and payment methods for security and anti-fraud reasons. If someone else wants to play on link lxgroup, they must open their own account with their own details and payment method.

When you close your account, any remaining balance stays credited to you for 30 days. You can reopen your account or request a withdrawal during that window. After 30 days, we'll attempt to return the balance to your last deposited payment method. Contact support if you need help recovering it.

Yes, we can place a hold if: your withdrawal amount triggers our review threshold, we detect unusual activity on your account, or we need extra identity verification. Holds typically last 24–48 hours. We'll notify you why and what to do next via your registered email.

We keep all transaction records, account logs and gameplay history for three years minimum, where local law permits. You can download your account statement anytime from Settings. This data helps us fight fraud, settle disputes and meet tax reporting requirements in your region.

Report it to support right away with the date and amount. We'll investigate the transaction, review your login logs and device history, and reverse it if we confirm it was unauthorized. You must report within 30 days of the charge for us to act on it.

Daily withdrawal limits depend on your account age, verification status and region. When you're ready to withdraw, the lobby shows your daily limit. Requests over that limit may take longer to verify. Contact support if you need a temporary increase and can verify your identity.

Our core terms apply everywhere link lxgroup operates in Indonesia. Some rules — like daily withdrawal limits and payment method availability — may vary based on local law or banking availability in your region. We show you what applies to your location when you sign up.

Your account rules, clearly stated

Terms questions? We're here to answer

Live chat support

Email support

In-account help centre

Data security and account safeguards under our terms

Encryption and data privacy

Account verification and limits

Dispute and chargeback handling

Session and device security

Reporting abuse and violations

Requesting your data or changes

Frequently asked questions about our Terms & Conditions

01 Can I transfer my account to someone else?

02 What happens if I close my account but still have a balance?

03 Can link lxgroup hold my withdrawal for any reason?

04 How long do deposit and withdrawal records stay on file?

05 What if I notice a charge I didn't make?

06 Are there limits on how much I can withdraw per day?

07 Do these terms apply differently in Makassar, Denpasar or other Indonesian cities?

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