Who can I contact if I think there's an error on my account?

Contact our support team via live chat (Mon–Sat, 09:00–22:00 Indonesia time) or email legal@linklxgroup.club. Describe the bet ID, game name, timestamp and amount. We investigate and respond within five business days with findings and any account adjustment.

Reference

Account Terms, Data Protection and Your Legal Standing

Q: What happens to my account if I want to stop playing?

Email legal@linklxgroup.club with your account ID and closure request. We process the closure within 48 hours and return any remaining balance to your registered DANA, OVO, GoPay or QRIS account. Your data is archived for seven years as per local law; you cannot reopen the same account.

When you open an account with link lxgroup, your data, funds and account access are protected under clear terms.

Account security verified at loginPayment data encrypted end-to-endWithdrawal verification within 48 hoursSupport available six days a week

Explore the Lobby Read FAQ

Where Local Law Applies to Your Play

link lxgroup Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your account with link lxgroup is subject to the terms you accept at registration. Access to the platform, lobby and payment methods depends on local law in your region. We operate within the jurisdictions where our licensing permits, and your eligibility to use DANA, OVO, GoPay

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and QRIS is determined by your local bank and payment provider. If you wish to close your account, withdraw funds or update your personal details, those requests are processed according to the same terms. Any dispute about a transaction is handled through our support team, which
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can escalate to third-party arbitration where local law permits. We keep account records for the duration of your membership plus seven years, unless local law requires a different retention period.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR LEGAL TEAM

How to Contact Us About Terms or Account Issues

Team online

Live Chat Support

Open the chat window in the lobby or visit our help page. Our team answers account questions, term disputes and verification requests Monday through Saturday, 09:00–22:00 Indonesia time.

Email Escalation

Send formal requests, account closure notices or data-access forms to [email protected]. We respond within five business days with confirmation of your request and next steps.

Phone Verification

Confirm your identity and request account changes by phone with our team. Available Tuesday through Saturday, 14:00–20:00 Indonesia time. Your phone number is on file when you register.

HOW WE PROTECT YOU

Data Handling, Security and Your Rights on File

Encrypted Payment Data

Your DANA, OVO, GoPay and QRIS details are never stored on our servers. Payment info is encrypted during each transaction and passed directly to your bank or provider. We retain only your transaction ID and timestamp.

Account Access Log

Every login, deposit, withdrawal and bet is timestamped and stored in your account history. You can export your full transaction log from the Account menu under History. We keep live logs for 13 months.

Cookie and Tracking Policy

We use cookies to remember your login session and preferred language. Third-party analytics cookies track page performance only; they do not capture payment data. You can disable non-essential cookies in your browser settings.

Data Deletion Requests

Submit a formal deletion request via email to [email protected]. Personal data (name, phone, email) is removed within 30 days; account records are archived for seven years per local law retention rules.

Account Security Checks

We ask for proof of identity (ID card, passport) when you first withdraw funds or change your registered email. This is a local law requirement to prevent fraud and money laundering.

Dispute Resolution Path

If you contest a charge or bet outcome, open a support ticket with evidence (screenshot, bet ID, timestamp). Our team investigates within five business days and escalates to arbitration where local law permits.

Frequently Asked Questions About Terms and Your Rights

Email [email protected] with your account ID and closure request. We process the closure within 48 hours and return any remaining balance to your registered DANA, OVO, GoPay or QRIS account. Your data is archived for seven years as per local law; you cannot reopen the same account.

Withdrawals to DANA, OVO, GoPay and QRIS typically clear within one to two hours once we verify your identity. Bank transfers to linked accounts can take up to 48 hours depending on your bank's processing queue. You can check status in the Wallet section under Withdrawals.

Yes. Open Account Settings > Personal Details and enter your new phone or email. We send a verification code to your current contact method; enter it to confirm the change. The update takes effect immediately after verification.

We collect your name, date of birth, phone number, email and residential address. At first withdrawal, we verify ID (passport or national card) and proof of address. This is mandatory under local law to prevent fraud and enforce withdrawal limits.

Contact our support team via live chat (Mon–Sat, 09:00–22:00 Indonesia time) or email [email protected]. Describe the bet ID, game name, timestamp and amount. We investigate and respond within five business days with findings and any account adjustment.

Your betting activity and personal data are private. We do not sell your information to third parties. We share transaction data with your bank or payment provider (DANA, OVO, GoPay, QRIS) only when required by local law or to process your withdrawal.

Your deposit is routed directly from your bank or provider to our merchant account. We never hold your payment credentials. Funds are credited to your lobby wallet within seconds, and you can see the transaction in your account History. Refunds are processed to your original payment method.

Account Terms, Data Protection and Your Legal Standing

How to Contact Us About Terms or Account Issues

Live Chat Support

Email Escalation

Phone Verification

Data Handling, Security and Your Rights on File

Encrypted Payment Data

Account Access Log

Cookie and Tracking Policy

Data Deletion Requests

Account Security Checks

Dispute Resolution Path

Frequently Asked Questions About Terms and Your Rights

01 What happens to my account if I want to stop playing?

02 How long does a withdrawal take after I request it?

03 Can I change my registered phone number or email on file?

04 What personal data do you collect when I register?

05 Who can I contact if I think there's an error on my account?

06 Are my bets and transactions private, or shared with third parties?

07 How do I know my money is safe when I deposit via DANA, OVO, GoPay or QRIS?

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