Reference

How We Handle Your Personal Information

When you open an account with link lxgroup, we collect only what we need to verify your identity, process your DANA, OVO, GoPay or QRIS deposits, and keep…

Personal verification at registrationPayment method and transaction historyAccount activity and device dataYour privacy rights in full
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link lxgroup How We Handle Your Personal Information
REACH OUR TEAM

How to Contact Us About Your Privacy

If you have questions about how we use your data, want to update your details, or need to request a copy of what we hold, our support team is here to help. We respond to privacy requests within 5 business days, and all communications are logged in your account for your records.

Team online

Live Chat

Open the chat bubble in your account lobby during operating hours. Our team answers privacy queries live and can process simple requests like email updates immediately.

Email Support

Send privacy requests to our data team at [email protected]. Include your account number and a clear description of what you need — we'll confirm receipt within 2 hours.

Account Settings

Update your phone number, email or linked payment method directly in your account dashboard under 'Personal Information'. Changes take effect immediately and are logged for security.

SECURITY IN PLACE

How We Protect and Manage Your Information

Your account is encrypted end-to-end, meaning only you and link lxgroup can see your login, payment details and withdrawal history.

Data Encryption

All traffic between your device and our servers uses 256-bit SSL encryption. Payment data is tokenised so we never see your full DANA, OVO, GoPay or QRIS account details.

Password Security

Passwords are hashed with bcrypt; we cannot retrieve or view them. If you forget yours, we send a reset link to your registered email and verify your identity before allowing a change.

Payment Processor Agreements

DANA, OVO, GoPay and QRIS handle your payment credentials directly; we receive only confirmation that a deposit or withdrawal succeeded, not your full account details.

Cookie Control

Essential cookies keep your session active. We also use analytics cookies to see which games are popular and improve lobby speed. You can opt out of analytics in your account settings.

Retention & Deletion

Active account data is kept as long as your account exists. After you close your account, we retain transactional records for 5 years where local law permits, then securely delete them.

Your Data Rights

You can request a copy of all personal data we hold, ask us to correct errors, or request deletion where local law allows. Email [email protected] or use the 'Data Request' form in account settings.

Frequently Asked Questions About Privacy at link lxgroup

We've gathered the questions we hear most often from players in Indonesia about how we handle personal information, payment data and account security. If you don't see your question here, reach out to [email protected] and we'll answer within 24 hours.

Your account data becomes inactive immediately, but we retain transaction history, withdrawal records and identity verification details for 5 years to comply with local law and prevent fraud. Personal contact details (email, phone) are deleted after 12 months unless you ask us to keep them. You can request full deletion by email, and we'll act where local law permits.

You never enter your full payment credentials on our site. Instead, you're redirected to the official DANA, OVO, GoPay or QRIS app or website to authorise the transfer. link lxgroup receives only a confirmation that the deposit succeeded, never your account number or PIN. This keeps your wallet safe.

Yes. Submit a data-access request via email to [email protected] or through the 'Data Request' button in your account settings. Include your account number and the period you're interested in. We'll compile your data and send it within 5 business days.

No. We do not sell your personal data to marketers or third-party advertisers. We share information only with payment processors (DANA, OVO, GoPay, QRIS), our hosting provider and regulators where local law requires. Your login and play history stay private.

We use session cookies to keep you logged in while you play, and analytics cookies to track which games are popular so we can improve the lobby. Essential cookies cannot be disabled, but you can opt out of analytics in your account privacy settings without losing any features.

Deposit and withdrawal records are kept in your account for as long as you're active, plus 5 years after account closure where local law permits. You can download your transaction history anytime from your wallet page or request a full copy via our data-request process.

Log in immediately and change your password via the 'Security' tab in account settings. If you cannot access your account, email [email protected] with your account number and registered phone number. We'll lock the account, verify your identity and help you regain access within 2 hours.

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